Frequently Asked Questions
- What forms of payment do you accept?
- What is Free Standard Shipping?
- Do you provide insurance?
- What is included in Standard Shipping?
- How often do you ship?
- Can I get a discount?
- What if I need re-sizing?
- Do you do custom work?
- Do you have a warranty?
- How should I care for my jewelry?
What forms of payment do you accept? TOP
What is Free Standard Shipping? TOP
Do you provide insurance? TOP
Insurance is extra, available on request, and is recommended. We will not be responsible for uninsured items after the item leaves our hands.
What is included in Standard Shipping? TOP
Standard shipping includes USPS shipping with delivery confirmation, bubble wrap, tissue paper, package labels, and a gift box. It does not include insurance (which can be purchased seperately).
*Delivery confirmation and tracking are not available for packages shipped outside the United States.
How often do you ship? TOP
Usually daily. We strive to ship within 24-48 hours after receiving (cleared) payment.
Can I get a discount? TOP
Yes, you can! Simply sign up for our newsletter and you'll receive special offers, discounts and notices of sales and new pieces! We do not flood your inbox and you can unsubscribe at any time.
What if I need re-sizing? TOP
We offer re-sizing on many of our jewelry items. Price varies according the the gemstones or findings involved, so it's best to ask. The average fee is $2.00 per inch. However, sometimes re-sizing is free! Please email your needs to us.
Do you do custom work? TOP
Yes. Please email your desires in as much detail as possible.
Do you have a warranty? TOP
We love our customers and we want them happy! Our jewelry is handmade artwork and no two pieces are exactly alike. Please read the descriptions of each item carefully - including dimensions. If there are any problems with your shipment, please email us within 3 days of receipt and we will make every effort to resolve your concerns. Any refunds made will be for the purchase amount only and will not include monies paid for shipping and/or insurance fees. A re-stocking fee of $15.00 mayl be withheld from any refund. Please be specific about the problem in your email. We do not offer refunds on International transactions or custom work. Please see our full policy regarding returns for more details.
How should I care for my jewelry? TOP
Jewelry is fragile and should be handled with care. Items should be stored in the boxes or pouches we provide to protect them from damage, oxidation and tarnish. That said, the best way to care for your jewelry is to wear it!