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World Peace Jewelry
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Heart of the Missouri Ozarks
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Frequently Asked Questions

If you have questions, please first read below to see if you can find answers.  If your question is not answered here, then pleace contact World Peace Jewelry

What forms of payment do you accept? TOP

We accept major credit cards, including Mastercard, Visa, American Express and Discover.  In addition, we accept money orders or cashiers checks.  We accept personal checks, however will not ship the order until that check has cleared our account. 
 
You may also pay with your Paypal or Google Checkout accounts.
 
Intenational buyers must pay with credit card. 

What is Free Standard Shipping? TOP

Free Standard Shipping is via USPS First Class Mail only for packages shipping to an address in the United States.  .  Delivery time is usually 4-7 business days.  We do sometimes upgrade shipping on bulky gemstone necklaces or especially large purchase orders to USPS Priority Mail as a courtesy.  
 
If you're purchasing an item and would like faster delivery via Priority Mail, please purchase the Shipping Upgrade.  Priority Mail delivery time is usually 2-4 business days.
 
All of our US shipping methods include Delivery Confirmation.  Insurance is not included, but we highly recommend it for peace of mind. 
 
USPS Express Mail is also available on request for an additional fee.
 
Standard Shipping for International packages are shipped via USPS First Class International Mail.  Delivery time varies greatly from 7-30 business days (and sometimes longer).  If you wish faster delivery via USPS Priority Mail International, please purchase the International Shipping catalog item. 

Do you provide insurance? TOP
Insurance is extra, available on request, and is recommended.  We will not be responsible for uninsured items after the item leaves our hands. 

What is included in Standard Shipping? TOP

Standard shipping includes USPS shipping with delivery confirmation, bubble wrap, tissue paper, package labels, and a gift box.  It does not include insurance (which can be purchased seperately).

*Delivery confirmation and tracking are not available for packages shipped outside the United States.

How often do you ship? TOP
Usually daily.  We strive to ship within 24-48 hours after receiving (cleared) payment.

Can I get a discount? TOP
Yes, you can!  Simply sign up for our newsletter and you'll receive special offers, discounts and notices of sales and new pieces!  We do not flood your inbox and you can unsubscribe at any time. 

What if I need re-sizing? TOP
We offer re-sizing on many of our jewelry items.  Price varies according the the gemstones or findings involved, so it's best to ask.  The average fee is $2.00 per inch.  However, sometimes re-sizing is free!  Please email your needs to us.

Do you do custom work? TOP
Yes.  Please email your desires in as much detail as possible.

Do you have a warranty? TOP
We love our customers and we want them happy!  Our jewelry is handmade artwork and no two pieces are exactly alike.  Please read the descriptions of each item carefully - including dimensions.  If there are any problems with your shipment, please email us within 3 days of receipt and we will make every effort to resolve your concerns.  Any refunds made will be for the purchase amount only and will not include monies paid for shipping and/or insurance fees. A re-stocking fee of $15.00 mayl be withheld from any refund.   Please be specific about the problem in your email.  We do not offer refunds on International transactions or custom work.  Please see our full policy regarding returns for more details.

What is your privacy policy? TOP

Your name, address, email address, and payment information are entirely private and not shared in any way with anyone.  We guard your privacy as if it were our own.  Please see our full Privacy Policy for more detailed information.

How should I care for my jewelry? TOP
Jewelry is fragile and should be handled with care.  Items should be stored in the boxes or pouches we provide to protect them from damage, oxidation and tarnish.  That said, the best way to care for your jewelry is to wear it!


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