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FAQ's
Have Questions? Please first read below to see if you can find answers. No? Then please email us!
Permanent good can never be the outcome of untruth and violence. ~Mahatma Gandhi What forms of payment do you accept? TOP
US customers are encouraged to use Paypal, but we do accept money orders or cashiers checks. Intenational buyers must pay with Paypal. We no longer accept personal checks.
PayPal is safe and secure to use. Not only do we not keep any of your sensative financial information on file... we never even see it! Your credit card and bank information are not made available to any merchant.
Do you prefer using Google Check Out? Though our shopping cart will not accept it, we do accept payments made via Google Check Out. Click here for instructions. What is Free Standard Shipping? TOP
Free Standard Shipping for necklaces shipping to a United States address is via USPS Priority Mail. Delivery time is usually 2-4 business days.
Free Standard Shipping for bracelets, rings,earrings shipping to a United States address is via USPS First Class Mail. Delivery time is usually 5-7 business days.
If you're purchasing an item with free First Class Mail, but would like faster delivery via Priority Mail, please purchase the Shipping Upgrade. All include Delivery Confirmation. Insurance is not included, but we highly recommend it for peace of mind.
USPS Express Mail is also available on request for an additional fee.
Free Standard Shipping for International packages are shipped via USPS First Class International Mail. Delivery time varies greatly from 7-30 business days (and sometimes longer). If you wish faster delivery via USPS Priority Mail International, please purchase the International Shipping catalog item. Do you provide insurance? TOP
Insurance is extra, available on request, and is recommended. We will not be responsible for uninsured items after the item leaves our hands. What is included in Standard Shipping? TOP
Standard shipping includes USPS shipping with delivery confirmation, bubble wrap, tissue paper, package labels, and a gift box. It does not include insurance (which can be purchased seperately). How often do you ship? TOP
Usually daily. We strive to ship within 24-48 hours after receiving (cleared) payment. What if I need re-sizing? TOP
We offer re-sizing on many of our jewelry items. Price varies according the the gemstones or findings involved, so it's best to ask. The average fee is $2.00 per inch. However, sometimes re-sizing is free! Please email your needs to us. Do you do custom work? TOP
Yes. Please email your desires in as much detail as possible. Do you have a guaranty? TOP
We love our customers and we want them happy! Our jewelry is handmade artwork and no two pieces are exactly alike. Please read the descriptions of each item carefully - including dimensions. If there are any problems with your shipment, please email us within 3 days of receipt and we will make every effort to resolve your concerns. Any refunds made will be for the purchase amount only and will not include monies paid for shipping and/or insurance fees. Please be specific about the problem in your email. We do not offer refunds on International transactions or custom work. How should I care for my jewelry? TOP
Jewelry is fragile and should be handled with care. Items should be stored in the boxes or pouches we provide to protect them from damage, oxidation and tarnish. That said, the best way to care for your jewelry is to wear it!
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